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Turn your AI ways of working into a competitive advantage

For teams, departments, organisations
looking to enhance their AI productivity & reinvent their ways of working,
we provide AI readiness assessments, training, mentoring, advising, strategy formulation & execution

Hyper‑accelerate with AI‑Assisted Development: from strategy to adoption
Reliably build production‑grade code with AI, not AI slop
Ready your workflows, codebase and ways of working for AI Development at scale

Books

The forgotten new philosophy
of
work, management & leadership

Living Complexity
Practical applications of Human Complexity in software and digital products development

Succeed over difficult problems by embracing Complexity-Thinking
Micro-guide to thriving in everyday complexity by breaking free from ordered and linear approaches

Continuous Delivery Overview
Value proposition, definitions, principles, core practices

🇮🇹 Domina i problemi difficili abbracciando il Complexity-Thinking
Piccola guida per prosperare nella complessità quotidiana smettendo di trattare il lavoro come ordinato e lineare

🇮🇹 Italian translation of:
Scrum and XP from the trenches

A selection of other publications

Clients


ICIS part of RELX Group - We provided Assessment and Advised Senior leaders and we provided Mentoring. (Digital information analytics and intelligence).

Japan Tobacco International - We provided Executive and team level Coaching outside Tech-IT (Finance, Reduced Risk Products, Sustainability).

Lloyds Banking Group - We provided enterprise and team level Coaching and Training.

BP Oil & Energy - We provided enterprise and team level Coaching outside Tech-IT (Heavy Equipment Engineering).

YOOX - We provided enterprise and team level Coaching and Training. We started the internal Agile Coaching practice.

HSBC - We provided enterprise and team level Coaching. We started the Lean-Agile practice.

Marsh McLennan - We provided Sr Leadership and team level Coaching and Training.

LexisNexis - We initiated and directed an Agile Transformation.

4Finance - We created the new Agile department for the whole group across the UK and Europe.

We delivered Training and Coaching in top-notch European and American organisations such as
AKQA, Arqiva, Comparethemarket.com, Danske Bank, Dillard’s, easyJet, Ericsson, Jeppesen, Make Positive, Marks & Spencer, Nike, Nokia, Prudential, Thomson (TUI Group), and Unibet.

About

SmHarter is the fusion of two words:
smart: working and improving with intelligence and mastery
heart: using collaboration, purpose, passion, and creativity to delight customers and learners.

We believe “smart” and “heart” are two key ingredients of any successful learning organisation.

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Our core team

Luca Minudel
UK/EU
Michael Kelley Harris
US


Why Us

With us, you quickly skip over the hype.

We have a proven track record of navigating the uncharted territories of tech innovation.

We bring deep expertise in AI-Assisted Development, Technical Excellence, and Organisational Agility.

Because we are completely independent of any AI provider, we focus solely on what is right for you, with absolute professionalism and integrity.
Our approach stands at the intersection of technology, innovation, and people.

We combine human ingenuity with technological efficiency.

How can we help?
Contact us

We are based in London and serve customers in the UK, Europe, and the US.

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