Turn your ways of working into a competitive advantage

For organisations, teams, and individuals that want more productivity, effectiveness, innovation,
we provide coaching, training, advising, & assessments.

We are specialised to serve CIOs, CTOs, IT managers, PMs, and tech leads.


Living Complexity
A catalogue of practices for everyday software and digital products development

Continuous Delivery Overview
Value proposition, definitions, principles, core practices

Italian translation of:
Scrum and XP from the trenches

A selection of other publications


Marsh McLennan - We provided enterprise and team level Coaching and Training.

Japan Tobacco International - We provided enterprise and team level Coaching outside Tech-IT (Finance, Reduced Risk Products, Sustainability).

BP Oil & Energy - We provided enterprise and team level Coaching outside Tech-IT (Heavy Equipment Engineering).

Lloyds Banking Group - We provided enterprise and team level Coaching and Training.

LexisNexis - We started and directed an Agile Transformation.

HSBC - We provided enterprise and team level Coaching. We started the Lean-Agile practice.

4Finance - We directed the Agile department of the whole group across the UK and Europe.

YOOX - We provided enterprise and team level Coaching and Training. We started the internal Agile Coaching practice.

We delivered Training and Coaching in top-notch European and American organisations such as
AKQA, Arqiva, Comparethemarket.com, Danske Bank, Dillard’s, easyJet, Ericsson, Jeppesen, Make Positive, Marks & Spencer, Nike, Nokia, Prudential, Thomson (TUI Group), and Unibet.


SmHarter is the fusion of two words:
smart: working and improving with intelligence and mastery
heart: using collaboration, purpose, passion, and creativity to delight customers and learners.

We believe “smart” and “heart” are two key ingredients of any successful learning organisation.

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Our core team

Luca Minudel
Michael Kelley Harris

Why Us

With us, you quickly skip over lengthy, costly mistakes.

Don't let imitators intervene on the vital elements of your organisation.

We have been part of this wave of modern ways of working since the very beginning.

Our speeches, publications, and contributions to the professional community mean that our expertise has been publicly vetted, repeatedly.

We master all three pillars of modern ways of working; namely Agile, Lean, and human Complex Systems.

We are not affiliated with any commercial framework or certification programme. Instead, we do what is right for you with professionality and integrity.
Our approach is human-centred and people-first.

Our training classes and our Coaching are highly interactive with many practical exercises and open conversations.

How can we help?
Contact us

We are based in London and serve customers in the UK, Europe, and the US.

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