Reliable Enterprise AI Development that Delivers

We help organisations master & scale AI‑Augmented Development
across the full adoption lifecycle

So they can
reliably ship production‑grade software faster with AI. No AI slop

AI adoption journey

Consulting Courses Why Us

Books
Tech & Cultural Insights for Smarter AI Adoption

The forgotten new philosophy
of
work, management & leadership

Living Complexity
Practical applications of Human Complexity in software and digital products development

Succeed over difficult problems by embracing Complexity-Thinking
Micro-guide to thriving in everyday complexity by breaking free from ordered and linear approaches

Continuous Delivery Overview
Value proposition, definitions, principles, core practices

🇮🇹 Domina i problemi difficili abbracciando il Complexity-Thinking
Piccola guida per prosperare nella complessità quotidiana smettendo di trattare il lavoro come ordinato e lineare

🇮🇹 Italian translation of:
Scrum and XP from the trenches

A selection of other publications

Blog: AI‑Augmented Software Development posts

InfoQ: Practical Applications of Complexity Theory in Software and Digital Products Development

ThoughtWorks Interview: Continuous Delivery and the Executive

InfoQ: Continuous Delivery Coding Patterns: Latent-to-live code & forward compatible interim versions

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Clients

ICIS part of RELX Group - We provided Assessment and Advised Senior leaders and we provided Mentoring. (Digital information analytics and intelligence).

Japan Tobacco International - We provided Executive and team level Coaching outside Tech-IT (Finance, Reduced Risk Products, Sustainability).

Lloyds Banking Group - We provided enterprise and team level Coaching and Training.

BP Oil & Energy - We provided enterprise and team level Coaching outside Tech-IT (Heavy Equipment Engineering).

YOOX - We provided enterprise and team level Coaching and Training. We started the internal Agile Coaching practice.

HSBC - We provided enterprise and team level Coaching. We started the Lean-Agile practice.

Marsh McLennan - We provided Sr Leadership and team level Coaching and Training.

LexisNexis - We initiated and directed an Agile Transformation.

4Finance - We created the new Agile department for the whole group across the UK and Europe.

We delivered Training and Coaching in top-notch European and American organisations such as
AKQA, Arqiva, Comparethemarket.com, Danske Bank, Dillard’s, easyJet, Ericsson, Jeppesen, Make Positive, Marks & Spencer, Nike, Nokia, Prudential, Thomson (TUI Group), and Unibet.

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About

SmHarter is the fusion of two words:
Smart: working and improving at the speed of artificial intelligence, guided by human mastery
Heart: building connections and collaborating with empathy, context awareness, purpose and creativity to delight users and customers.

We believe “Smart” and “Heart” are two key ingredients of any Next-gen Future-Proof organisation.

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Why Us: our differentiators

Real productivity gains

We deliver enduring productivity gains by pairing AI efficiency with unique human qualities.

We find what really works for you cutting through the hype, fads, and AI corporate spin, with confidence & expertise.

Enterprise-Grade

We specialise in helping organisations safely and reliably ship production-grade software using AI in brownfield codebases and in the Enterprise.

Transformational

We are change agents that succesfully navigate the people side of any organisational change and transformation.

We comfortably operate at the intersection of tech innovation and people.

Chasm-Crossing

We can better guide your entire journey from AI adoption to scaling thanks to our holistic understanding of modern organisations, deep expertise on Tech Excellence, Organisational Agility, and People.

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